Wise Men launched its Seebeyond / Java CAPS COE at its Offhsore Delivery Center in Hyderabad, India. Java CAPS (Java Composite Application Platform Suite) is a composite application suite from Sun Microsystem Inc. that provides a unified, comprehensive and standard based design and management components and APIs to develop, deploy, manage, and monitor an SOA (Service Oriented Architecture).

The Wise Men COE will concentrate on providing focused services, solutions, and help build and create competitive advantages for our clients.

Our expertise is in the area of :

Application Development
We specialize in development of XML standards for Web services, including UDDI 2.0, in its Integrated Composite Application Network (ICAN) Suite 5.0. Our strong application development team is completely focused on developing applications which ensure compatibility and trouble free operation when deployed for our clients. We design products and interfaces which are compatible with each other across a wide range of platforms which are thoroughly tested.

Application Maintenance

We maintain all applications which are JAVA CAPS compliant. Supporting various platforms and legacy devices, we provide various levels of application support which can range from 16/5 or 24/7 depending on client requirement. Rapid scale up of maintenance services is a key requirement for any business. We are able to increase the team size for application modification and maintenance on short notice.

Migration services from eGate / ICAN to Java CAPS

Java CAPS is one of the latest advancements in the field of SeeBeyond cross platform development. We perform strategic data and application migration services for clients who want to move on to the Java CAPS platform without losing any features of their legacy systems. Wise Men provides seamless transitions while ensuring minimal system and application downtime to our clients.

SLA Support

Wise Men has an excellent and highly efficient SLA support system which has been designed to help our clients. We offer the following services to our clients:

• Request/problem management
• Management of incidents
• Processing of incidents
• Work around
• Resolution
• Deployment of patches
• Root cause analysis
• Interaction

Support Level Role / Functionality

Level 1: Initial trouble shooting and diagnosis

Level 2: Technical support group and operations applications support team

Level 3: Specialist team and application development team

Level 4: Interaction and coordination with third party vendors

We are capable of providing the following production support services to customers, for the business critical applications with the following support options.

• 24 hours X 7 Days a week
• 16 hours X 5 Days a week
• 08 hours X 5 Days a week

Wise Men offers clients a high amount of value by

• Providing dedicated help desk service
• Using a global delivery model and outsourcing systems for round the clock attention to the critical issues
• Knowledge Capture from issue resolution for effective usage in future troubleshooting.
• Strong third party vendor support
• Maintaining Web Track of SLAs norms using web tools which are highly transparent to our customers